TERMS AND CONDITIONS OF SALE

Last update : 06/10/2024

ARTICLE 1: PURPOSE

These general terms and conditions of sale (hereinafter referred to as the "GTC") set out the rights and obligations of the Internet user (hereinafter referred to as the "Customer") and of the Company described in article 2 below, in the context of product sales made on the www.plocus.fr website (hereinafter referred to as the "Site").
The contract, established in the event of an actual order, is governed by the regulations governing distance selling, as set out in particular in the French Consumer Code, as well as by the specific provisions set out below, it being specified that the protective provisions of the Consumer Code set out in the GTC apply to consumers, as defined by the Preliminary Article of the Consumer Code.
By placing an order on the Site and accepting these GTC, the Customer declares:
- That he/she has the legal capacity to enter into the present contract, i.e. that he/she has reached the age of majority and is not under guardianship or trusteeship, and
- That he/she is placing an order on the Site as a consumer, for private and non-professional purposes.

The Customer's unreserved acceptance of these GCS will consist in checking the box provided for this purpose.
These GCS alone govern the relationship between the Company described in article 2 below and the Customer placing an order on the Site, to the exclusion of any other document.
The applicable GCS are those in force on the day the order is placed, as shown on the Site, and brought to the Customer's attention before the order is validated. From one order to the next, the Company invites the Customer to reread carefully the GCS shown on the Site, the dates of update being indicated.

ARTICLE 2: IDENTIFICATION OF THE OFFEROR

The author of the offer is:
Plocus SAS (hereinafter the "Company")
Société par actions simplifiée à associé unique
Registered office: 127, rue de l'Université - 75007 PARIS
Immatriculée au Registre du Commerce et des Sociétés de Paris -
N° SIRET : 84415323900026
Capital Social : 1 000 euros
N° TVA : FR25844153239
Service client :
Email : contact@plocus.fr
Tel : +33 (0)1 60 90 89 43

ARTICLE 3: PRODUCTS

3.1. The products offered for sale are those listed on the Site on the day the Customer consults the Site.
Each product sold on the Site is presented with a photograph and its price. By clicking on a product, the Customer accesses a description of the product mentioning its essential characteristics within the meaning of article L111-1 of the French Consumer Code (in particular the materials) as well as any advice on use and/or care.
For certain products, the Customer may choose the size (for example, for certain rings), it being understood that the price of the product may vary according to the choices made by the Customer. In such cases, the applicable price will be that displayed on the Site once the size has been selected by the Customer.
3.2. The products offered for sale by the Company are those available on the Site at the date of the Customer's order, under the conditions of article 7 of these GTS.

ARTICLE 4: PRICES

The prices of the products displayed are indicated in the currency of the country in which the customer is located when consulting the Site.
The applicable prices are those displayed on the Site on the day the order is placed by the Customer.

ARTICLE 5: ORDERS

To place an order, the Customer must :
- Consult the product sheet of the products they wish to buy, check that they are suitable and, depending on the product, modify the size, color or other characteristics offered, it being understood that the price of the product may vary according to the choices made by the customer;
- Select the product(s) they wish to buy by clicking on "Add to basket",
- Once their selection is complete, they can finalize their order by clicking on "Proceed to payment" via the "Basket" tab;
- Log in (if they haven't already done so) using their username and password on their personal account, or if they don't have a personal account, create one, then log in;
- Fill in their delivery details (title, surname, first name, postal address, email and telephone number);
- Select the desired delivery method from those offered, check delivery times and charges, then click on "Continue";
- Enter billing details if different from delivery details;
- Select payment method.
After checking the contents of his order, as well as its total cost (products ordered, shipping costs, optional extras), and correcting any errors, the Customer:
- Takes cognizance of these GCS and accepts them by ticking the box provided for this purpose;
- Confirms his order definitively by clicking on "Check order" and then proceeding with payment of his order under the conditions described in article 6 of the GCS. This confirmation will be considered as the conclusion of the contract, subject to payment by the customer. The order is only definitive once the Company has received confirmation of payment from the Customer.
The order cannot be modified (quantity, products, etc.) once it has been validated by the Customer.
Once the contract has been concluded, the Company will send the Customer an order confirmation by e-mail, containing a summary of the order and billing and delivery information.
The languages available for concluding the contract with the Site are French and English.
The Customer accepts that the General Terms and Conditions of Sale and the order confirmation will be provided on a durable medium, by e-mail.
The information provided by the Customer at the time of placing the order is binding: in the event of error, the Company cannot be held responsible.

ARTICLE 6: MEANS OF PAYMENT

For payment of the price of products and delivery and shipping costs, the Customer shall follow the procedures indicated on the order form.
The Customer may pay for purchases by credit card, PAYPAL or bank transfer for special orders. Payment cards accepted are : CB, MasterCard®, Visa®, American Express®. The Company also accepts payment by Apple Pay and Google Pay.
In the case of payment by bank transfer, the Customer will receive an e-mail at the address provided with the Company's bank details, inviting him to make the transfer corresponding to payment of his order within ten (10) working days of validation of his order. An e-mail will be sent to the Customer within 8 days if the expected sum has still not been received in the Company's bank account. The order is not final until the Company has received confirmation of payment from the Customer. The order may be cancelled by the Company if the Customer has not made the bank transfer within the stipulated period.
In the event of payment by PAYPAL, the Customer expressly acknowledges having read and accepted the general terms and conditions of PAYPAL, which is solely responsible for processing the personal data entered by the Customer relating to the means of payment.
In the event of payment by credit card, the bank will request personal information from the Customer in order to verify the identity of the cardholder and validate the transaction. The Customer must provide his or her payment card number, depending on the type of card, its expiry date and the cryptogram number (the 3-digit number on the back of the payment card).
The Customer guarantees the Company that he or she is the legitimate holder of all rights entitling him or her to use the payment card.
Financial information will be transferred using an encrypted protocol to PAYPAL or other banks providing remote electronic payment services, without third parties being able to access it under any circumstances.

7.1.2
SHIPPING JEWELRY COLLECTION

All
jewelry items in the "Jewelry" category on the Site belong to the "Jewelry" collection.
Availability and delivery times:
Jewelry items in the "Jewelry" line are only produced in very limited quantities by our referenced high jewelry workshops. It is therefore possible that the piece the Customer wishes to purchase is not in stock, even though the words "Add to basket" are displayed on the Site.
The Customer's attention is drawn to the fact that shipping times may vary from a few days - if the product is in stock - to 6 weeks, depending on the period and the complexity of the pieces requested. This period extends to 10 weeks for the following items: Cuff, Bracelet and Ring from the "Belt" theme.

7.1.2 SHIPPING SPECIAL ORDERS

So-called "special" orders include the personalization of a piece of jewelry (engraving in particular) and/or the tailor-made production of a piece of jewelry.
Any customer wishing to place a special order is invited to contact our customer service department by email at the following address: contact@plocus.fr in order to find out about the feasibility of their request, to receive a quotation and to be informed of shipping times.

In accordance with the provisions of article L221-28-3° of the French Consumer Code, products corresponding to these special orders
do not benefit from the right of withdrawal detailed in article 8 of these GTS and may not be returned, exchanged or reimbursed.

7.2 DELIVERY DEADLINES
The Site delivers throughout the European Union as well as in the
rest of the world (please consult the list of countries where the Company offers
delivery of our products).
The product ordered is delivered to the address indicated by
the Customer when placing an order on the Site, with the exception of the choice of the "
Shop pick-up" option (order delivered to the Plocus store at
Paris. The
delivery address may differ from the billing address.
The delivery time depends on the
delivery address and the means of delivery selected by the Customer. The Company cannot be held responsible for any delay in customs clearance of
exported goods.
The delivery times specified below only run
from the time the order is dispatched.
Delivery in France is made, at the customer's initiative
, by one of the following transport options:
In-store pick-up:
will be delivered the next day at the latest for
orders placed before 3pm (French time) on a working day.
Depending on the value of the order and the
delivery address specified, certain delivery methods will not be offered to the
Customer. For example: international deliveries (outside metropolitan France, Monaco and Andorra)
must be made by the carrier.

7.3 MAXIMUM TIME AND POSSIBLE DELAY

Products ordered will be delivered within a maximum period (including dispatch and
delivery):
- for delivery in France: ____ working days from placing the order;
- for delivery in the European Union (except France):
of ____ working days
from placing the order;
- for delivery outside the European Union: ____ working days from placing the order;
If the product ordered is not delivered within the maximum period mentioned above, the Customer may, after having unsuccessfully enjoined the Company to fulfil its obligation to deliver within a reasonable additional period, rescind the contract by registered letter with acknowledgement of receipt addressed to the Company's registered office or by e-mail addressed to contact@plocus.fr, specifying the order number concerned.
In such a case, the Customer will obtain
reimbursement of all sums paid, at the latest within fourteen
days of the date on which he/she requested cancellation of his/her order.
If no-one is present to
receive the order at the address indicated:
Delivery will be made to
the delivery address indicated by the Customer when placing the
order on the Site. If delivery cannot be made due to an error
in the recipient's name when the order was placed,
cannot be held responsible and the order will not be reimbursed.

7.4 Delivery charges

Delivery costs are free for orders of
equal to or greater than €200 for France (standard delivery) and €500
for international orders.
Delivery costs depend on the
delivery method chosen. Delivery charges are indicated in the "Delivery
& tracking" tab on the Site and will be brought to the Customer's attention prior to the
final validation of his order.

7.5 Reserves

In the event of damage, the Customer must express his/her reservations clearly and precisely on
the delivery note, a copy of which is sent to the Company by
Poste or by the carrier. In this respect, it is the Customer's responsibility to check the contents, conformity and condition of the product upon delivery.
This verification is deemed to have been carried out once the Customer, or
a person duly authorized by the Customer, has signed the delivery note presented by the receiver of La Poste or by the carrier.
Despite the care taken in preparing orders,
it is possible that a product may be missing from the order, or that an error may have occurred during preparation. If the customer finds such an error, he
must report it by e-mail to contact@plocus.fr within a maximum of 48 hours following receipt of the order.

ARTICLE 8: DELIVERY TIMES

8.1 SHIPPING TIMES

8.1.1
SHIPPING JEWELRY COLLECTION

All products sold on the Site belong to the "Jewelry" collection,
, with the exception of those belonging to the "Jewelry" category appearing in the Site's "Jewelry" tab.
Availability and delivery times:
Plocus products are available if the word "Add" is indicated on the product's sales page at the time of purchase.
In the event that the product ordered by the Customer is no longer
available after the order has been placed, the Company will contact the Customer as soon as possible to inform him/her of this and enable him/her to proceed:

All orders placed on the Site will generally be processed and dispatched within 24 hours of
receipt of payment (excluding weekends and public holidays) if the product is in stock and unless
exceptional indication brought to the Customer's attention before validation
of the order. An e-mail will be sent to confirm that the order has been
processed and dispatched.

ARTICLE 9: RIGHT OF WITHDRAWAL

In accordance with the provisions of articles L.221-18 and
of the French Consumer Code, the Customer has a period of fourteen
(14) days in which to withdraw from his or her purchase, without having to give any reason whatsoever.
The fourteen (14) day period runs:
The Customer must notify the Company by completing the
online form available
in the "My returns" section of his or her Customer account on the
Site. It is
also possible to issue a retraction request:

by :
E-mail to contact@plocus.fr; or by
Postal mail sent to Plocus - 127, rue de l'Université - 75007 PARIS,
75001 Paris (date as postmark)
The Customer must return the product concerned at the latest
within fourteen (14) days of notification of withdrawal to
at the following address, with return postage to be paid by the Customer:
Plocus - 127, rue de l'Université - 75007 PARIS,
France.

Products must be returned in their original packaging, unopened, unsealed
or opened, intact and ready to be put back on the market. They must not have been worn, used, modified, washed or damaged.
The Customer shall only be liable for the depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.
After receipt and verification of the products returned by the Customer, the Company will proceed with the reimbursement of payments received, excluding delivery costs.
Reimbursement will be made using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the Customer.
Reimbursement will be made no later than fourteen (14) days from the date on which the Company is informed of the Customer's decision to withdraw. The Company may, however, defer reimbursement until it has received the goods or until the Customer has provided proof of shipment of the goods, whichever comes first.
In accordance with the provisions of article L.221-28 of the
Code de la consommation, the following in particular may not be subject to the right of
retraction:

ARTICLE 10: WARRANTIES

The Company is liable for defects in product conformity under the terms of article L.217-3 et seq. et seq. of the
Code de la Consommation and for latent defects in the item sold under the conditions set out in articles 1641 et seq. of the Code Civil.
Any claim under the legal warranty must be made by the customer by registered letter to the Company's head office, as mentioned above.
The consumer has a period of two years from the date of delivery of the item in which to obtain the implementation of the legal warranty of conformity in the event of the appearance of a defect in conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity entails an obligation on the part of the professional, where applicable, to provide all updates necessary to maintain the conformity of the good. 

The legal guarantee of conformity entitles the consumer to repair or replacement of the good within thirty days of his or her request, free of charge and without any major inconvenience to the consumer.

If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the good, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by being reimbursed in full against return of the good, if :
1°The trader refuses to repair or replace the goods;
2°The repair or replacement of the goods takes place after a period of thirty days;
3°The repair or replacement of the good causes a major inconvenience for
the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good;
4°The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into
conformity.
The consumer is also entitled to a reduction in the price of the goods or to
termination of the contract when the lack of conformity is so serious that it
justifies immediate price reduction or termination of the contract.
The consumer is then not obliged to request repair or
replacement of the goods beforehand.
The consumer does not have the right to rescind the sale if the lack of
conformity is minor.
Any period during which the good is immobilized for repair or replacement suspends the warranty remaining until delivery of the reconditioned good.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).
Consumers also benefit from the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code,
for a period of two years from the discovery of the defect. This guarantee entitles the customer to a price reduction if the good is kept, or to a full refund in return for the return of the good.
For any further information concerning the legal guarantees, the customer may contact the Company by post, e-mail or telephone, using the contact details given above.
In the event of confirmation by the Company that the product is covered by the legal warranty, giving rise to repair or replacement of the non-conforming product, the Customer must return the product to the Company to bring it into conformity by _____________, said return to be carried out and paid for by the parties in accordance with the provisions of articles L.217-4 and following, D.217-1, L.241-6 and following of the French Consumer Code. In this respect, the Company will be obliged to reimburse the Customer for the cost of shipping the product to bring it into conformity within fourteen days at the latest from the date on which the Customer is informed that the product has been taken over under the legal warranty. The amount due in this respect is automatically increased by 10% if reimbursement is made no later than fourteen days after this deadline, by 20% up to thirty days and by 50% thereafter.

ARTICLE 11: CUSTOMER SERVICE AND MEDIATION

For any request for information or for any
complaint, the Customer should contact Customer Service at the following address
: contact@plocus.fr
Customer Service can also be reached by
by telephone from Monday to Friday (10am-6pm, French time) on +33 (0)1 60 90 89 43.
The Customer may also request mediation
under the conditions set out in Articles L.611-1 et seq. of the French Consumer Code.

ARTICLE 12: INTELLECTUAL PROPERTY

The Site is the property of the Company. It is protected
by international copyright laws and treaties, as well as
by other international laws and treaties concerning
intellectual property.
All rights relating to the Site and to the overall
concept of the Company's activity, to their original and innovative character,
in particular intellectual property rights over texts,
literary and artistic creations, graphics (including photographs) and
audiovisuals, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law, such as images, logos, layout, graphic charter, structure, ergonomics, color codes, typefaces, fonts, basic graphic elements, graphic organization of screens, page layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly used by it, without any limitation.
The Customer undertakes not to directly or indirectly damage the Company, the Site or the Company's rights.
Any unauthorized reproduction of the Site's content or
of the GCS constitutes an act of counterfeiting, punishable under articles L335-2 et seq. of the French Intellectual Property Code.

ARTICLE 12: INTELLECTUAL PROPERTY

The Site is the property of the Company. It is protected
by international copyright laws and treaties, as well as
by other international laws and treaties concerning
intellectual property.
All rights relating to the Site and to the overall
concept of the Company's activity, to their original and innovative character,
in particular intellectual property rights over texts,
literary and artistic creations, graphics (including photographs) and
audiovisuals, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law, such as images, logos, layout, graphic charter, structure, ergonomics, color codes, typefaces, fonts, basic graphic elements, graphic organization of screens, page layout, page backgrounds, visual identity of the Site, belong to the Company or are regularly used by it, without any limitation.
The Customer undertakes not to directly or indirectly damage the Company, the Site or the Company's rights.
Any unauthorized reproduction of the Site's content or
of the GCS constitutes an act of counterfeiting, punishable under articles L335-2 et seq. of the French Intellectual Property Code.

ARTICLE 13: PERSONAL DATA

When using and placing
an order on the Site, the Internet user's personal data may be collected and processed under the conditions described in the privacy policy available at
. The following provisions recall
the Company's main commitments for the protection of
personal data of Customers placing orders on the Site.
The Company complies with the "
Informatique & Libertés" law no. 78-17 of January 6, 1978 as amended and the
Regulation (EU) no. 2016/679 of the European Parliament and of the Council of April 25, 2016, known as the "RGPD" (together hereinafter referred to as the "Applicable Regulations").

12.1 Collection and purpose
The delivery of the order requires the provision
of a certain amount of personal information concerning the Customer, in particular his/her surname, first name, postal address, date of birth, telephone number and e-mail address.
The data collected is necessary for the execution of the order (both for its validation and for its execution and delivery) and to enable the Company to meet its obligations. Customers who do not wish to provide this information will not be able to order on the Site.

12.2 Data retention period

This data is kept for this sole purpose and in a manner that is strictly necessary and proportional to the pursuit of the identified aims. The Company undertakes not to use it for any other purpose. Customer personal data is kept for a period of time appropriate to the purpose for which it is to be used. The retention period for Personal Data is specified in the Privacy Policy.

12.3 Security of Personal Data

The Company implements the appropriate technical and organizational measures to ensure the protection of Personal Data and to provide their processing with the necessary guarantees, in compliance with the requirements of the RGPD.
The transmission of information on the Site takes place in a secure context using the protocols in force on the Internet.
Payment card numbers are not stored
on the Site but on the secure site of our banking establishment.

12.4 Customer rights

In accordance with Applicable Regulations, customers have the right to access, rectify and delete their personal data. In addition, they have the right to object to the processing of their personal data, for reasons relating to their particular situation, as well as the right to request the limitation of the processing of personal data carried out by the Company.
When data concerning the Customer is collected after having obtained his consent or with a view to the performance of a
contract or pre-contractual measures and is processed using an automated process, the Customer also has the right to the portability of his personal data. This right allows the Customer to recover his/her data in a structured, commonly used and machine-readable format and to transfer it to another data controller.
In addition to the above rights, the Customer may also exercise his/her right to limit the processing of his/her data. In this case, Plocus will retain the data but will no longer be able to process it.
''' To exercise any of these rights, please send an online request to
at the following address: contact@plocus.fr or
by post to the following address: contact@plocus.fr, indicating
your full name, address and, if possible, your customer reference to the following address: Plocus - 127, rue de l'Université - 75007 PARIS.
Plocus undertakes to acknowledge receipt of any such request and to deal with all requests as quickly as possible.
The Customer also has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés
(CNIL).

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